Shipping

All orders will be processed through our Dutch webshop and will be shipped by DHL or FedEx from Italy to your home. We will do our best to ship the items as soon as possible, but quality takes time. All Murano Glass lighting is hand-made by the artisans and sometimes there can be a delay due to holidays or other events. We aim to deliver all orders within 3 weeks. Delivery is curbside and the armatures will be shipped in parts to make sure they arrive without damage.

Returns 

Customised armatures are non-returnable, as they are tailored to individual specifications. Non-customized armatures can be returned within 14 days. For return instructions, kindly email us at support@artoflumi.com, so we can send you the return address. As shipping the armatures from Italy to your home is very costly, due to their weight and delicacy, we are happy to cover the shipping costs to you, but return shipping costs and making sure the items return without damage are the responsibility of the customer. 

Exchanges

We currently do not offer direct exchanges. Is the lighting not your perfect fit? Send us an email at support@artoflumi.com to see what we can do.